Fee and Refund Policy

Legal Hub, a California corporation, doing business as Legal Hub Group
Version 2026-11-07

Who this policy is for

This policy covers orders that are paid by card before they are placed. That is every order from an account that is not a law firm: people representing themselves, one-time filers and filing services. Law firms are billed on an invoice after the work, under our Terms of Service.

We are not a law firm

Legal Hub Group is not a law firm and does not give legal advice. We do what you order: we serve, mail, drop off or file the papers you give us, or look for an address. You decide what to file, whom to serve and by when.

What you pay

The price is shown on the last step, before you pay. That is the full price. We do not add a card fee.
Serving papers: the price for the speed you pick (Routine, Rush or Same day) at that address, plus each extra person at the same address at the additional-person price.
Mailing papers: $45 per person by First Class mail, with the first 50 pages and postage included. Certified Mail is $10 more per person. Pages after the first 50 are $0.25 each.
Dropping off or filing papers in person at court: the same price as serving papers at the speed you pick, plus $0.25 a page after the first 25 pages.
Finding someone's address: the price shown for the search.

When you pay

You pay by card before your order is placed. No payment, no order. If your card is declined, nothing is charged and nothing is ordered.

Refunds

Before the first attempt: if your order is cancelled before the first attempt is made, we refund your card in full, on our own. You do not have to ask.
After the first attempt: no refund. Once the first attempt is made, the fee is not refunded, even if the person is not served or the papers are refused.
The first attempt is: the server's first try to hand the papers to the person at the address; for mail, putting the papers in the mail; for a court drop-off or filing in person, taking the papers to the court.
Address searches: if the search finds nothing, we refund your card in full.
If we cannot place your order after you pay, we refund your card in full right away.
A refund goes back to the card you paid with. It usually shows on your statement in 5 to 10 business days.

What you agree to

Before you pay, you tick two boxes: that you understand Legal Hub Group is not a law firm and does not give legal advice, and that you agree to this policy. We keep a record of who ticked them, when, and which version of this policy it was.