Legal
Terms of Service
These Terms of Service (the “Terms”) are a binding agreement between Legal Hub, a California corporation doing business as Legal Hub Group (“LHG,” “we,” “us,” or “our”), and the law firm, business, or individual that creates an account or orders services (“Client,” “you,” or “your”). By checking the acceptance box at signup, creating an account, or submitting any order through the LHG platform, you accept these Terms on behalf of yourself and the organization you represent, and you represent that you have authority to bind that organization.
1. The Services
LHG provides litigation-support services through its online platform (the “Platform”): (a) Process Serving — delivery of legal documents to designated recipients and preparation of proofs of service or affidavits of attempted service; (b) Skip Tracing — location research on individuals or entities for use in connection with legal proceedings; and (c) Court Electronic Filing — transmission of Client-prepared filings to courts through authorized electronic filing systems. Service availability varies by jurisdiction. Court e-filing is available only in courts for which LHG is an authorized electronic filing service provider, and the set of supported courts may change without notice.
2. LHG Is Not a Law Firm
LHG is a litigation-support vendor. LHG is not a law firm, does not practice law, does not provide legal advice or legal representation, and no attorney-client relationship is created by these Terms or by use of the Services. LHG executes the instructions the Client provides. The Client and its attorneys remain solely responsible for all legal judgments, including what to file, whom to serve, applicable deadlines, and the legal sufficiency of any document or service of process. Any informational content on the Platform (including status descriptions, rejection summaries, or filing guidance) is operational information, not legal advice.
3. Client Responsibilities
You are responsible for: (a) the accuracy, completeness, and legality of all information, instructions, addresses, case numbers, and documents you submit; (b) meeting your own court deadlines, including allowing reasonable time for service or filing to be completed; (c) maintaining the confidentiality of account credentials and all activity occurring under your account; (d) ensuring every person using your account is authorized to do so; and (e) promptly reviewing status updates, proofs, and notices made available on the Platform. LHG is entitled to rely on instructions received through your account as authorized by you. If you believe your account has been compromised, you must notify LHG immediately; you remain responsible for orders placed before LHG has a reasonable opportunity to act on that notice.
4. Lawful Purpose; Skip Tracing Certification
You may use the Services only for lawful purposes connected to actual or reasonably anticipated legal proceedings or other legally permissible purposes. For every skip tracing request, you certify that the request is made for a permissible purpose under applicable law (including, where applicable, the Fair Credit Reporting Act, the Gramm-Leach-Bliley Act, and the Driver's Privacy Protection Act) and in connection with legitimate legal activity. Location information LHG provides may be used only for that certified purpose. You may not use, or permit any person to use, any information obtained through the Services to harass, stalk, threaten, injure, or unlawfully surveil any person. You are solely responsible for any use or disclosure of information after LHG delivers it to you, and LHG may refuse or cancel any request that it reasonably believes lacks a lawful purpose, without liability.
5. Process Serving; Independent Servers
Service of process is performed by registered process servers who are independent contractors or independent vendor businesses, not employees of LHG. LHG will assign, coordinate, and track service attempts and will provide proofs of service or affidavits reflecting the serving party's attestations. LHG does not guarantee that any particular individual can be located or served, that service will be completed within any specific time, or that a court will deem service effective — sufficiency of service is a legal question within the responsibility of the Client and its attorneys. Statements in a proof or affidavit are those of the attesting server. If a court quashes or rejects service, LHG will, where reasonably practicable, re-attempt service, and any additional fees will be quoted before work proceeds. A change of service address requested after work has begun constitutes a new work order.
6. Court E-Filing; Court Fees; Rejections
For e-filing, LHG transmits the documents and data you prepare to the designated court through authorized filing infrastructure. The court — not LHG — decides whether to accept, reject, or modify any filing, and controls when a filing is deemed received or filed. LHG is not responsible for rejections, delays, outages, or processing decisions of any court, court vendor, or electronic filing manager, nor for the consequences of errors in documents or data you submitted. Court filing fees, statutory fees, and third-party charges are passed through to you and are your responsibility regardless of the outcome of the filing; LHG service fees for a submission are earned when the submission is transmitted, whether or not the court accepts it. You authorize LHG and its payment processors to charge the payment method on file for such fees where applicable. Filing deadlines remain solely your responsibility; you should submit filings sufficiently in advance of any deadline to allow for rejection and resubmission.
7. Fees, Invoices, and Payment
Fees are as quoted on the Platform, in a project agreement, or in LHG's then-current rate schedule. Unless otherwise agreed in writing: (a) invoices are due within thirty (30) days of the invoice date; (b) amounts unpaid after the due date bear a late charge of 1.5% per month (simple interest) on the overdue balance, or the maximum rate permitted by applicable law, whichever is less, assessed from the due date until paid; (c) skip tracing charges apply per successful locate at the rate disclosed at submission, with unsuccessful traces not billed unless otherwise stated; and (d) disputed charges must be raised in writing within the dispute window stated on the invoice or, if none is stated, within thirty (30) days of the invoice date — undisputed portions remain payable when due. You are responsible for reasonable costs of collection, including collection agency fees, court costs, and reasonable attorneys' fees, to the extent permitted by law.
8. Late Accounts; Suspension of New Work
If any invoice remains unpaid sixty (60) days past its invoice date, LHG may suspend acceptance of new orders on the account until the account is brought current. Work already in progress at the time of suspension will be completed normally — LHG will not abandon an in-flight serve, trace, or filing because of a suspension. During suspension the Client retains access to the Platform to view records, download proofs and invoices, and make payment. Upon payment of the past-due balance, the ability to submit new work is restored promptly. LHG will endeavor to provide courtesy reminders before any suspension, but reminders are a courtesy and not a condition of LHG's rights under this section. LHG may additionally require deposits, prepayment, or a payment method on file for accounts with a history of late payment.
9. No Guarantee of Outcomes; Disclaimer of Warranties
THE SERVICES AND THE PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LHG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, LHG DOES NOT WARRANT THAT ANY PERSON WILL BE LOCATED OR SERVED, THAT ANY FILING WILL BE ACCEPTED BY ANY COURT, THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY RESULT WILL BE ACHIEVED IN ANY LEGAL PROCEEDING. LHG IS NOT RESPONSIBLE FOR THE OUTCOME OF ANY CASE, MOTION, OR PROCEEDING.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) LHG'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A GIVEN ORDER OR SERVICE IS LIMITED TO THE FEES ACTUALLY PAID TO LHG FOR THAT ORDER OR SERVICE, AND LHG'S TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IN ANY TWELVE (12) MONTH PERIOD IS LIMITED TO THE FEES PAID TO LHG BY THE CLIENT IN THAT PERIOD; (B) LHG WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST CLAIMS, LOST CASES, MISSED DEADLINES, DEFAULT JUDGMENTS, SANCTIONS, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY; AND (C) THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT.
11. Indemnification
You will defend, indemnify, and hold harmless LHG, its officers, directors, employees, and vendors from and against any claims, damages, penalties, and expenses (including reasonable attorneys' fees) arising out of: (a) documents, data, or instructions you submitted, including claims that they were inaccurate, unlawful, or infringing; (b) your use of skip tracing results or other information delivered by the Services, including any misuse by you, your personnel, or your clients; (c) your violation of these Terms or of applicable law; or (d) disputes between you and your own clients. LHG will promptly notify you of any claim for which it seeks indemnification and will reasonably cooperate at your expense.
12. Confidentiality and Data
LHG treats non-public case documents and client records as confidential and uses them only to provide the Services, operate and secure the Platform, comply with law, and enforce these Terms. LHG maintains commercially reasonable administrative, technical, and physical safeguards, including encrypted backups. You are responsible for your own compliance obligations with respect to data you submit (including any duty to redact protected information from filings). If LHG receives a subpoena, court order, or other legal demand for Client records, LHG may comply as required by law and will, where legally permitted, provide reasonable notice to the Client before producing records. LHG may retain records as required for legal, audit, and proof-of-service purposes after account closure.
13. Acceptable Use; Refusal of Service
You may not use the Platform to submit false or fraudulent filings, to serve documents you know to be forged or fraudulent, to obtain information about any person for an unlawful purpose, to interfere with or probe the security of the Platform, or to resell the Services without LHG's written consent. LHG may decline, cancel, or halt any order that it reasonably believes is unlawful, fraudulent, abusive, or unsafe for its personnel or vendors, and may suspend or terminate accounts engaged in such conduct, without liability beyond refunding fees paid for work not performed.
14. Service Failures; Exclusive Remedy
If LHG materially fails to perform an ordered service due to causes within its reasonable control, your exclusive remedy is, at LHG's option, re-performance of the service or a refund or credit of the fees paid for that service. You must report a claimed service failure within thirty (30) days of the date you knew or should have known of it.
15. Force Majeure
LHG is not liable for delay or failure caused by events beyond its reasonable control, including court or e-filing system outages, acts of government, internet or infrastructure failures, labor disputes, epidemics, natural disasters, or the acts or omissions of courts, clerks, or third-party systems. Deadlines and cure periods are extended for the duration of the event.
16. Term; Suspension; Termination
These Terms apply from account creation until terminated. Either party may terminate for convenience on written notice; termination does not affect amounts owed for work performed or in progress, which will be completed and invoiced unless you direct otherwise in writing. LHG may suspend or terminate immediately for material breach, unlawful use, or non-payment as described in Section 8. Sections that by their nature should survive (including payment obligations, limitations of liability, indemnification, confidentiality, and dispute terms) survive termination.
17. Governing Law; Venue; Disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms or the Services is the state or federal courts located in Los Angeles County, California, and each party consents to personal jurisdiction there. Either party may bring a qualifying claim in small claims court. In any action to collect unpaid fees, the prevailing party is entitled to its reasonable attorneys' fees and costs.
18. Changes to the Terms
LHG may update these Terms from time to time. Material changes will be announced through the Platform or by email at least fifteen (15) days before they take effect, and the updated Terms will apply to orders submitted after the effective date. If you do not agree to updated Terms, you must stop submitting new orders; continued use of the Platform after the effective date constitutes acceptance.
19. General
These Terms, together with any project agreement, rate schedule, or order terms presented on the Platform, are the entire agreement between the parties regarding the Services and supersede prior discussions. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will continue in effect. A waiver must be in writing to be effective. You may not assign these Terms without LHG's consent, except to a successor of substantially all of your practice or business; LHG may assign to an affiliate or successor. Notices to LHG must be sent to the address above or to the notice email published on the Platform; notices to you may be given through the Platform or to the email on your account. The parties are independent contractors. There are no third-party beneficiaries.